GENERAL DEFINITIONS
- WORKING DAY – any day other than Saturday and Sunday or legal holiday on witch legal business can be conducted according to Polish jurisdiction.
- REGISTRATION FORM – Internet shop form that allows creating an account.
- ORDER FORM – Internet shop electronic service that allows making product orders, especially by adding them to virtual cart and specifying conditions of shipment and payment.
- ORDER – declaration of will told by the Service recipient through the order form to buy a product via the Internet shop and making this way a transaction agreement with the Service provider.
- CLIENT – a natural person, a legal person or any other person without corporate status.
- CIVIL CODE – polish bill: Civil code from 23th April 1964 (Dz.U. 1964 nr 16, poz. 93 ze zm.).
- NEWSLETTER – electronic distribution service managed by the Internet shop administrator using e-mail, witch allows the service users to automatically receive periodic information about new products, bargains and news of the Internet shop.
- PRODUCT – the item available for sale in the Internet shop.
- INTERNET SHOP – the Internet shop under the address http://www.tomaszhanc.com.
- PRIVACY POLICY – is a statement or a legal document (in privacy law) that discloses some or all of the ways a party gathers, uses, discloses, and manages a customer or client’s data.
- TERMS AND REGULATIONS – the present terms of use of the Internet shop.
- THE SELLER, THE SERVICE PROVIDER: Tomasz Hanć, Stocznia Grafiki Sp. J. located under the address: ul. Bobrowa 19, 70-791 Szczecin, Poland, NIP 955-239-07-88, KRS 0000606393.
- ELECTRONIC SERVICE – the service provided on the Internet via Internet shop by the service provider to the service recipient.
- SERVICE RECIPIENT – a natural person, a legal person or any other person without corporate status willing to use the electronic service.
- CONSUMER RIGHTS BILL – the Polish consumer rights bill from 30th may 2014 (Dz.U.2014 poz. 827).
- ORDER FORM – the order form begins with selecting the product size and frame color and then adding the product to cart in the Internet shop. The Internet shop calculates the price accordingly to chosen parameters.
- CURRENCY CHANGER – prices of products are showed either in PLN or EURO and can be changed by the currency changer visible on the product pages of the Internet shop. The Client declares in which of the currencies he wants the selling agreement to be made.
PRIVACY POLICY
WHAT DO WE COLLECT?
Every time the Client visit our site our web server automatically collects the following non-personally identifiable information: the Client internet service provider’s address, the referring URL and information on the pages the Client access on our site. We collect this information to help diagnose problems, administer our website and track usage statistics. All of this information is collected and used only in the aggregate; that is entered into our database where we can use it to generate overall reports on our visitors, but not individual reports that identify the Client personally.
WHAT ARE “COOKIES”?
HOW DO WE USE THE CLIENT INFORMATION?
SHARING THE CLIENT INFORMATION WITH THIRD PARTIES
LINKS
HOW DOES THE CLIENT KNOW THE CLIENTR INFORMATION IS SECURE?
CHILDREN UNDER THE AGE OF 18
PUBLIC FORUM
CHANGES TO THIS PRIVACY POLICY STATEMENT
CONTACT US
CHANGE IN POLICY
TERMS & CONDITIONS
CURRENT AND ACCURATE INFORMATION
CONSENT TO RECEIVE COMMUNICATIONS
PRIVACY AND PERSONAL INFORMATION
ACCOUNT, PASSWORD, AND SECURITY
PAYMENT INFORMATION AND PROCESSING
SHIPPING
SALE AND RETURN POLICIES
All sales are final, non-refundable and non-returnable. For instructions on what to do in the event the Client receive the wrong print in error, or a damaged product, contact the seller via e-mail: contact@tomaszhanc.com.
THE RIGHT TO WITHDRAW FROM THE AGREEMENT
- A Client who concludes a distance agreement can withdraw from this agreement within 14 days without giving any reason thereof and without incurring any costs, except the costs specified in points 7 and 8 below. A notice on the right of withdrawal from the agreement, including in particular, information on the method and deadline for performing the right to withdraw from the agreement, and on the costs borne by the Client when returning the products in the event of a withdrawal, constitutes Appendix 1 to these Terms and Conditions.
- The lapse of the period for withdrawing from the agreement starts at:
1) For a sale agreement – from the Client, or a third party appointed by the Client other than the courier, taking possession of the product and, for an agreement including many products delivered separately, in batches or in parts – from acquiring the ownership of the last product, batch or part;2) For other agreements – from the date of concluding the agreement. - A Client can withdraw from the agreement by informing the service provider of the decision to withdraw by an explicit statement, for instance, by sending the letter by post to the address: Stocznia Grafiki Sp. J. Tomasz Hanć, ul. Bobrowa 19, Szczecin 70-791, Poland, marked “Return”, or by sending a statement by email to the email address: contact@tomaszhanc.com. A statement of withdrawal can be submitted on the withdrawal form attached as Appendix 2 to these Terms and Conditions, but using the form is not obligatory.
- [Applicable only under Swedish jurisdiction] A Client can also submit a statement of withdrawal on the model form issued by the Swedish Consumer Agency, which can be retrieved at www.konsumentverket.se.
- To keep the deadline for withdrawing from the agreement, it is sufficient to send the information on performing the right to withdraw before the lapse of the deadline.
- In the event of withdrawing from the agreement, a Client is obliged to return the product to the service provider immediately, and no later than within 14 days from the date of informing the service provider about withdrawing from the agreement. To keep the deadline, it is sufficient to send the product before the lapse of the 14-day period to the address: Stocznia Grafiki Sp. J. Tomasz Hanć, ul. Bobrowa 19, Szczecin 70-791 Poland.
- The Client is obliged to bear direct costs of returning the product.
- If the Client choses a method of delivering the product other than the cheapest standard delivery method offered by the service provider, the service provider is not obliged to reimburse the additional costs borne by the Client.
- In the event of withdrawing from the agreement, the Serivce Provider will, immediately but no later than within 14 days from the date of receiving the Client’s statement of withdrawal, return all the payments received from the Client including the cost of delivery, except the additional costs of the delivery method other than the cheapest delivery method offered by the Service Provider chosen by the Consumer.
- The payment will be returned by the Service Provider with the same payment method that the Client used, unless the Client explicitly consents to another payment method – in any case the Client will not bear any costs due to this return.
- the Service Provider may suspend the return of the payments received from the Client until the receipt of the products, or confirmation of posting the products from the Client, whichever comes first.
- The Client is liable for a decrease in the value of the product resulting from using the product in a way other than necessary to determine the nature, qualities and functioning of the product.
- The Client does not have the right to withdraw from a distance agreement with respect to the following agreements:
1) agreements on performing services, if the entity performed the service with the explicit consent of the consumer who was informed prior to the service provision that after performing the service by the entity the Client will lose the right to withdraw from the agreement;2) agreements that concern a customized product that is not prefabricated, but produced according to the Client’s instructions, or aimed at fulfilling their individual demands;4) agreements concerning products delivered in sealed packaging that cannot be returned after opening the package due to health protection or hygiene, if the packaging was opened after the delivery;5) agreements concerning products that, due to their nature, are to be permanently combined with other products after the delivery.
COMPLAINTS PROCEDURE
- The Service Provider is obliged to deliver goods to Clients without the physical or legal defects pursuant to the statutory provisions.
- Complaints may be submitted by Customers in writing to Service Provider at:
Stocznia Grafiki Sp. J.
ul. Bobrowa 19, 70-791 Szczecin
Poland
marked “Complaint“. - Complaints should include in particular: full name, postal address, email address if the Customer wishes to receive a response to the complaint via email, the date of purchase of the product, the type of product being complained about, an accurate description of the defect and the date of noticing it, the Customer’s demand, as well as the Customer’s preferred way of hearing the decision concerning the complaint. Along with the submitting the complaint, proof of purchase of the product must also be given to the Service pRovider. This may be, for example, a copy of the receipt, a copy of an invoice, a payment record or any other proof. Please note that providing the abovementioned data by the Client is recommended though not obligatory. Therefore the Client may submit a complaint excluding that data which would not affect its effectiveness.
- The Service Provider will consider and address complaints immediately, not later than 14 days from the date of submitting the complaint. The Client will be informed of the method of handling the complaint in the manner requested when submitting the complaint.
- Complaints about the newsletter or other electronic services, including irregularities in the operation of the Online Shop, can be submitted:
1) directly by email to the address: contact@tomaszhanc.com - Complaints concerning the newsletter or other electronic services should include in particular: a description of the matters covered by the complaint, the email address provided when registering a Client Account or placing an order, and the email address or postal address to which the Client wants the response to the complaint to be sent, if different, as well as the Client preferred way of hearing the decision concerning the complaint. Please note that providing the abovementioned data by the Client is recommended though not obligatory. Therefore the Client may submit a complaint excluding that data which would not affect its effectiveness. The complaint will be considered and an answer will be sent within 14 days from the date of the Service Provider receiving the complaint. The Client will hear about the decision in the manner indicated when submitting the complaint.
- If anything is missing from a submitted complaint, The Service PRovider will inform the Client using the address indicated on the complaint.
FORCE MAJEURE
TERMINATION
MODIFICATION; SEVERABILITY
ENTIRE AGREEMENT
QUESTIONS OR CONCERNS ABOUT OUR TERMS OF USE
Appendix No 1
NOTICE ON THE RIGHT OF WITHDRAWAL
The right of withdrawal from the agreement
You have the right to withdraw from this agreement within 14 days without giving any reason.
The deadline for withdrawing from the agreement expires after 14 days from the day on which:
1) you, or a third party indicated by you, other than the courier, take possession of the product – in the case of an agreement involving the transfer of ownership of the product,
2) you, or a third party indicated by you, other than the courier, take possession of the last of the products – in the case of an agreement involving the transfer of ownership of many products that are supplied separately,
3) you, or a third party indicated by you, other than the courier, take possession of the last of a batch or a part thereof – in the case of an agreement involving the transfer of ownership of batches or parts thereof,
4) the agreement is concluded – in the case of service agreements.
In order to exercise your right of withdrawal, please let us, i.e.
Stocznia Grafiki Sp. J. with its registered office in ul. Bobrowa 19, 70-791, Szczecin, Poland,
email: contact@tomaszhanc.com, telephone: +48 603 914 691,
know of your decision to withdraw from the agreement through a clear statement, sent by email to the addresses contact@tomaszhanc.com
or by letter to:
Stocznia Grafiki Sp. J.
ul. Bobrowa 19, 70-791 Szczecin
Poland,
Marked “Return”.
You can use the sample form of withdrawal from the agreement, though this is not obligatory.
In order to keep the deadline for withdrawal, it is sufficient to send your information on exercising the right of withdrawal from the agreement before the deadline for withdrawal.
Effects of withdrawing from the agreement
If you withdraw from this agreement we will reimburse all payments received from you, including the delivery costs (with the exception of additional costs if you chose a delivery other than the least expensive normal delivery offered). The payments will be reimbursed immediately, and in any event no later than 14 days from the day on which we are informed about your decision to exercise the right to withdraw from this agreement.
Reimbursement will be made using the same payment method that you used for the initial transaction, unless you have expressly consented to a different solution. In any case, you will not incur any fees in connection with the reimbursement.
We may withhold reimbursement until we have received the returned products, or have received evidence of their return, depending on which event occurs first.
Please send or handover the product immediately, and in any event no later than 14 days from the day on which you inform us of your withdrawal from this agreement.
The deadline is met if you send back the item before the 14-day deadline to:
Stocznia Grafiki Sp. J.
ul. Bobrowa 19, 70-791 Szczecin
Poland,
You will have to bear the direct cost of returning the products.
You are responsible only for a decrease in the value of the product resulting from using it in a way other than necessary to establish the properties, qualities and purpose of the products.